Members with Insurance through an Employer
Phone: Call the Customer Service number on the back of your Member ID card Monday – Friday between 8 a.m. – 5:30 p.m. If you do not have access to your Member ID card, call 800-996-8701.

Online: Submit your questions/comments directly to our Customer Service team by completing our Online Form

Individual Solutions Members
Phone: Call Customer Service at 800-996-8701 Monday - Friday between 8 a.m. and 5:30 p.m.

Online: Submit your questions/comments directly to our Customer Service team by completing our Online Form

SummaCare Medicare Members
Call 800-996-6250 (TTY 800-750-0750). Representatives are available to speak with you from 8 a.m. – 8 p.m. seven days a week.

Healthcare Providers
Phone: 330-996-8400 or 800-996-8401
Email: contactproviderservices@summacare.com

Employers
Phone: 800-375-6530